A call center can enroll you in a plan. What it usually cannot do is know you. The person you talk to this fall may not be the person who answers when your plan sends a surprise bill in March, and next year you start over with someone new. At Personal Touch you talk to the same small team every time.
We sort the decision, then show you the fit. CarrieAnne breaks every decision into six comparison areas, such as your doctors, your prescriptions, your budget and how you use care, and narrows the options from there. Once one plan clearly fits, we walk you through it in plain words before you decide anything.
We stay after the sale. Many of our clients have been with us for years. Every fall we check your plan against the changes for the coming year and tell you whether staying put still makes sense. Questions about a claim, a denied prescription or a new doctor come to us, not to a hold queue.
We are Idaho people. We work in Idaho only, and we know how Idaho rules differ, such as the Idaho Medigap birthday rule and Your Health Idaho for anyone under 65. We meet by Zoom or phone anywhere in the state, and in person at our Idaho City office by appointment.
One stop shop. Medicare is often only part of the picture. We also help with ACA plans for a spouse under 65, long-term care, life insurance, final expense, dental and vision, so one conversation can cover the whole household.
What it costs. Nothing. Carriers pay agents, and your premium is the same whether you enroll with us, with a call center or on your own. We do not offer every plan available in your area. Currently we represent 5 organizations which offer 300 products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
To start, watch the short video on our Medicare Resources page, fill out the plan review survey, then call or text 208-350-9933 and we will set a time. We take the confusion out of comparisons. Give us one call and see for yourself.
Related on this site: Meet CarrieAnne and the team · More questions about working with us
Sources
- Personal Touch Ins. & Benefits, how our comparison works · accessed October 26, 2026
This page is general information, not advice about your specific situation, and it is not connected with or endorsed by the U.S. government or the federal Medicare program. Rules and figures change, so confirm current requirements with CMS, Social Security, or a licensed agent before you act. We do not offer every plan available in your area. Currently we represent 5 organizations which offer 300 products in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.